Contact Us – Let’s Chat!

Need help? We're here to assist with anything from order inquiries to product questions, delivery support, or general feedback. Our team is committed to giving you the support you need quickly and professionally.

Email: support@kidsvault.uk — our primary support channel. We aim to respond within 24 hours (Monday–Friday). Emails sent during weekends or holidays will be answered the next working day.

Business Address: 52 Brownlow Rd, London City, E8 4NR, United Kingdom
Warehouse Address: 168 Sheung Wun Yiu, Tai Po District, Hong Kong
Facebook: facebook.com/KidsVault

Support Hours: Monday–Friday, 9:00 AM to 6:00 PM UK Time. Closed on weekends and UK public holidays. During peak seasons (e.g., holidays, sale events), replies may take slightly longer, but we always work to get back as fast as possible.

Order Assistance:
– Didn’t receive your confirmation email? Check spam/junk, then contact us.
– Need to update your delivery address? Reach out immediately before dispatch.
– Tracking issues? We’ll verify and provide the correct tracking info.
– Delayed delivery? We'll coordinate with the courier and update you promptly.

Returns & Exchanges:
For returns, exchanges, or items that arrived damaged, email us with your order number, photo (if applicable), and a short description. Our team will guide you through the next steps. We aim to resolve all issues smoothly and fairly.

Product Questions:
Not sure about sizing, materials, or recommendations for a specific age group? Contact us before purchasing — we’ll help you make the right choice.

Feedback & Suggestions:
We value your input. If there’s something we can improve, or if you want to share your experience, let us know. Every message is read by our customer care team.

Partnerships & Business Inquiries:
Interested in collaborating with Kids Vault? Wholesale or affiliate inquiries are welcome. Use our email to reach the appropriate department and we’ll route your request internally.

Response Commitment:
We don’t use AI bots for customer service. Every reply is handled by a trained support specialist. Our focus is on clear, helpful, and respectful communication that reflects our brand values.

Thank you for choosing Kids Vault. We’re more than a store — we’re your partner in discovering high-quality, delightful products for kids, backed by dependable service.